Certification Data Dashboard

Goal: Enable HR and Learning admins to track employee progress across certification programs, revealing blockers, completion trends, and actionable next steps, primarily communication to learners.

My role

• Principal Product Designer
• UI design, prototype testing, and research synthesis
• Collaboration with Product, Engineering, and specialized UX Research

Challenge

• Every certification followed a unique path; we ultimately could not show a standard set of phases in the journey
• We needed a scalable visualization that didn't overwhelm users
• Late research meant aligning the team while the design was already underway

Approach

Framing & Early Design

• Starting with a sales funnel visualization, I pivoted to simpler “percent completion” model
• Added an executive summary section to orient and engage users
• Conducted customer poll + survey to capture true admin goals

User Research

• Partnered with UX Researcher to run 3 test rounds + 2 design-partner sessions = 30 total admin participants
• Synthesized findings in Dovetail + Miro for shared visibility
• Validated the need for an overview, a hierarchy drilldown, and the ability to export data

Iteration & Design Refinement

• Redesigned wireframes in Miro with Product and UX leadership
• Rebuilt in Figma using standardized components
• Simplified data hierarchy and clarified key metrics, e.g., “certifications achieved,” “learners certified”
• Flattened visual structure; tied charts closely to tables for easier interpretation

Outcome

• The iterative approach increased clarity, reduced noise, and ensured a validation of the information hierarchy
• Post-launch enhancements: learner-level view + full-screen certification viewer
• Success was tracked through usage analytics and continuous feedback